Data & Privacy Policy
This Data & Privacy Policy explains how DireNote Media (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal data when you access our website, dashboard, mobile tools, or use any of our music distribution and 360° artist services.
By using DireNote Media’s services, you consent to the data practices described in this policy. If you do not agree, you should discontinue use of the platform.
Information We Collect
We may collect the following categories of information:
- Personal Information: Name, artist/stage name, email, phone number, address, date of birth, identity and tax details, payment and banking information.
- Content & Metadata: Audio files, artwork, lyrics, ISRC/UPC codes, credits, publishing and ownership information.
- Financial Data: Royalty earnings, transaction history, subscription details, withdrawal records, invoices.
- Technical Data: IP address, device and browser details, cookies, session data, access logs, usage patterns.
- Communications: Support tickets, emails, chats, copyright claims, disputes, and feedback.
How We Use Your Information
Your data is used strictly to operate and improve our services, including:
- Music distribution to digital platforms and stores
- ISRC/UPC generation and release management
- Rights administration, publishing registration, and Content ID protection
- Royalty collection, reporting, and payouts
- Account management, authentication, and customer support
- Analytics, performance monitoring, and platform improvement
- Fraud prevention, security enforcement, and legal compliance
Third-Party Data Sharing
We share data only with trusted third parties when necessary to provide services, including:
- Digital Service Providers (Spotify, Apple Music, YouTube, etc.)
- Payment processors and financial institutions
- Cloud storage and infrastructure providers
- Analytics, monitoring, and communication platforms
- Rights organizations such as IPRS, PPL, and SoundExchange
- Legal or regulatory authorities where required by law
We do not sell your personal data to third parties for marketing purposes.
Data Storage & Security
DireNote Media implements industry-standard security measures to protect your data, including encryption, secure servers, access controls, regular audits, and automated backups.
Access to personal data is restricted to authorized personnel only, based on operational necessity.
Data Retention
- Account data is retained while your account remains active
- Financial and royalty records are retained for up to 7 years for compliance
- After account closure, personal data is deleted within 90 days unless legally required
Cookies & Tracking
We use cookies and similar technologies for authentication, security, analytics, and user experience optimization. You may control cookie preferences through your browser settings, though disabling cookies may limit functionality.
Your Rights
You have the right to:
- Access and download your personal data
- Correct or update inaccurate information
- Request deletion of data (subject to legal obligations)
- Close your account and withdraw optional consents
- Opt out of marketing communications
Requests can be made by contacting support@direnotemedia.com. We respond within 30 days of verified requests.
International Data Transfers
Your data may be transferred to international partners and platforms as part of music distribution and rights administration. Appropriate safeguards are applied to protect your information.
Children’s Privacy
Our services are not intended for children under 13. Users between 13 and 18 require verified parental or guardian consent.
Policy Updates
We may update this policy from time to time. Continued use of DireNote Media after updates constitutes acceptance of the revised policy.
Contact & Grievance
For privacy-related questions, requests, or complaints, contact:
Email: support@direnotemedia.com
Subject: “Privacy Policy”
DireNote Media’s designated Grievance Officer can be reached at the same email for data protection concerns.